退款政策 | Refund Policy

訂單取消 Cancellation:

我們的目標是確保我們可以滿足每位顧客所選定的交收日期及時段。下訂單後，我們會立即開始準備您的訂單。在任何情況下，我們都不允許取消或退款。在特殊情況下，您可在交收前最少 48 小時通知我們重新安排交收或更換其他產品。如您在交收前少於 48 小時通知我們，我們將另外收取 $180 運費，以及我們保留收取浪費了的食物成本和額外服務費的權利。
Our goal is to ensure that we can meet the delivery date and time period selected by each customer. Immediately after placing your order, we start preparing your order. We do not allow cancellations or refunds under any circumstances. In exceptional circumstances, you may reschedule delivery or exchange for another product by giving us at least 48 hours prior to delivery. If you notify us less than 48 hours before delivery, we will charge an additional $180 for shipping, and we reserve the right to charge wasted food costs and additional service charges.

換貨 Exchange:

由於我們的產品性質為易腐品，除非食物在我們的運送過程中損壞或送錯，否則我們不提供任何原因的任何換貨。
Due to the perishable nature of our products, we do not offer any exchanges for any reason unless the food is damaged or mis-delivered during our shipping.

退款 Refund:

由於我們的產品性質為易腐品，除了訂單送少了食物外，我們不提供任何原因的任何退款。 如果您的訂單送少了食物，請在收到訂單後立即與我們的客戶服務聯絡，我們會為您安排補送或退款。
Due to the perishable nature of our products, we do not offer any refunds for any reason other than the order missing food. If your order is missing food, please contact our customer service as soon as you receive your order and we will arrange a replacement or refund for you.